Privacy Policy

Overview

Your personal information is important to us and this document outlines what information we store and how we use it. Our goal is to be open about what and how we use your personal information. Please note that we do not use your personal information unless you provide it to us. When you give us your information we will use it to deliver our service: helping you plan your wedding day.

We will not pass on your information to third parties without your consent unless we need to deliver our service. For instance we will need to pass on certain details to:

  1. Venues (such as hotels, restaurants, villas, private marquees, etc).
  2. Suppliers that are involved on your wedding day such as florist, musicians, photographers, videographers, entertainers, cake designers, etc)
  3. Celebrants (Registry Office, Priest or Celebrant)
  4. Lawyers

If you are not a couple but a supplier, then we will be passing on certain details to the couples who are seeking assistance of Sonho a Dois to plan their wedding, namely your email address, telephone numbers and social media (website, Facebook page, etc)

We will only pass on the minimum information required to deliver our service.

We will also use your information to send you emails about our social media so we can deliver our service as effectively as possible; this will include emails asking for your testimonial on our services, your vote for any Award that Sonho a Dois may have been nominated for, your consent to be featured on a real wedding feature on our social media or on a third-party website or blog or for us to use your photos for promotion of our services. However you will have the ability to unsubscribe from these emails at any time.

The information we collect from you, namely your email address may be transferred to and stored at a destination outside the European Union as we use Google as our email provider. Your information will be processed by staff where it is necessary to fulfil an order, process payment details or provide you with other support services.

We will use your information for a number of purposes including the following:

  1. We may use your IP address to identify your location, the number of visits from different countries and also to block disruptive use;
  2. if we need to contact you for reasons related to the service you have signed up for e.g. to provide you with password reminders or to notify you that a particular service has been suspended for maintenance;
  3. to tell you about changes to our service;
  4. to contact you about a submission or contribution you have made to our website, Facebook page or other social media, message boards or magazines, including any content you provide;
  5. to personalize or improve the way our content and advertising is presented to you online:
  6. to analyze and improve the services we offer e.g. to provide you with the most user-friendly navigation experience or the most relevant information;
  7. to manage our competitions and contact the winners;
  8. to meet requests for services or information and to process payments and any other requests you make of us;
  9. to keep our records up to date;
  10. to invite you to participate in surveys about our services (participation is always voluntary);
  11. to enable other people or businesses to carry out work on our behalf;
  12. to show you relevant advertising on third party sites (e.g. Facebook, Instagram, Snapchat and Twitter). This may involve showing you carefully selected special offers and promotions;
  13. where you have given us your permission, to pass your information to carefully selected organizations to allow them to tell you about their special offers or products and services that may be of interest to you;

Cookies

We will also use cookies and other tracking technologies, such as web beacons, to customise and deliver our services, track the content you look at and manage our advertisements on third party sites. We use cookies in the same way as most other websites for instance to:

  1. Deliver our core functionality such as allowing you to login and remembering your search preferences.
  2. Track site usage patterns with analytics tools such as Google Analytics.
  3. Allow us to use third parties to promote our service. For example we use Google and Facebook tracking technologies so we can display tailored adverts in your Facebook feed, Instagram and Google’s own websites and websites in the Google display network.

 

How to control the use of cookies

You are not obliged to accept cookies and you may change the settings in your browser so that it will not accept cookies. You can control cookies by:

  1. allowing them
  2. deleting them individually
  3. deleting all of them

You can also set your browser not to accept them at all. If you choose not to accept them at all, our website may not function properly or at all. It may also be possible for you to set your browser so that it notifies you before you accept a cookie. If you do this, it may mean that browsing our website is slower than if you choose a different option.

It may be possible for you to change the settings of your browser to prevent just third party cookies from being placed on your computer, tablet or device: In some browsers, it may even be possible to block cookies from specific companies or organizations.

To control the use of cookies, please follow the instructions on the browser you use on your computer, tablet or device.

 

Your personal data

To be able to process inquiries we need to collect certain personal details from you. These details will include, where applicable:

  1. In the case of a Groom/Bride/Couple:  the names of the couple, their home address, the passport details, the contact details (telephone and email address), the taxing number (where applicable); and
  2. In the case of a Supplier: the name, contact details (telephone and email address), bank account and/or PayPal details, taxing number
  3. Different services may ask for different types of information

 

If we need further personal data we will ask for them.

We use the contact details to communicate with the Couple and Suppliers.

We may supply your personal data to trusted suppliers who undertake analysis for us.

We may also pass your personal data to other third parties if necessary in order to arrange for a booking to be provided or enquiry answered or to process a booking.

 

Consent

By entering your personal data onto our website, you agree to your personal data being processed in these ways. If you are a Couple, you agree that you are authorized to disclose to us personal data about your wedding guests and that we may use such personal data in the same way as if it were your personal data.

We will only disclose your information to third parties (including suppliers and other trusted companies) with your consent or where we need to do so in order to provide a service you have requested or improve the service and advertising that your receive.

We will also disclose your information to third parties when the disclosure is required or permitted by law (for example to government bodies and law enforcement agencies).

We require all third parties with whom we share your information to treat it with the same protection we do. Unless you consent we also require that they do not use your information for their own business purposes.

If you have subscribed to our e-mail service or have made a booking for, or an enquiry about the services we offer, you agree we may send you targeted promotional e-mails about the services we offer unless you have opted out of receiving these.

If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent you are not allowed to give us your information.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee its security and when giving us your information you do so at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

We will hold your information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with us. By legal imposition, the fiscal and accounting data are kept for ten years.

If you change your registration profile to opt-out of receiving communications from us, your record will stay on the system so we can ensure that we do not contact you in the future. If you wish to cancel your registration with us, you may do so by contacting us using the details available in the ‘Contacts’ section of the website or by emailing us on [email protected]

 

Updating your personal data

Please ensure that you keep your personal data up to date. We keep your personal data for such periods of time as we consider to be necessary for us to provide our services.

If you post a comment on our website or social media, or send a comment to us by email, text message or phone, or by letter or other means, we may display this content indefinitely in any relevant context.

When you give information about another person, you confirm that that person has appointed you to act in that way and to consent to the processing of that person’s personal data, in the ways described above as if it were your personal data including, without limitation, to the transfer of that data outside the European Economic Area.

 

Disclosure

We may disclose your personal data where we are obliged or permitted by law to do so. If you send offensive messages or objectionable content on or via our website or otherwise engage in any disruptive behavior on our website or social media, we may use the information that we have about you to stop this behavior. We may, without limitation, inform law enforcement agencies.

 

Information requests

You are generally entitled to ask us (by e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will provide you with this information free of charge; however we may charge a reasonable fee if your request is manifestly unfounded or excessive. We promise to respond to your request as soon as possible.

If you believe that any of your personal details which we are processing are inaccurate or incorrect please contact us immediately.

This privacy statement covers websites and social media (Facebook, Instagram, Pinterest, Twitter accounts) owned and controlled by us only. Links to other websites and any information collected by these sites or social media pages are not covered by this privacy statement.

As our privacy statement may change due to developments in the law, we would encourage you to reread our privacy statement from time to time so that you are aware of any changes in how we gather and use personal information. 

 

Changes to this Policy

We may, in our sole discretion, make changes to this policy from time to time. This may be because the law or best practice changes or because of changes in our service or treatment of your personal data. We will display clearly on our website when our Policy has changed.